All sales are final. We accept returns or exchanges for product damaged in transit or if an incorrect item was shipped (photo evidence required). However, SLF is not responsible for any lost, stolen, or missing shipments. To be eligible for a refund or exchange, you must first email within 30 days of the order date. Upon receipt of your email we will respond promptly and accordingly and make sure your replacement is sent out. If a replacement item is not available, we will refund the full purchase price.

Our order processing time is approximately 3 business days. Delivery duration varies based on your location, typically ranging from 1 to 15 business days. We appreciate your patience, and if you have any questions about your order, feel free to contact us for assistance.

After your order ships, we’ll promptly email you the tracking information so you can easily monitor its delivery progress.

A pre-order is the reservation of an item that is not yet available for sale, but will be soon. Pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page. In pre-order purchases credit cards are debited at the moment the order is placed. Regarding order with available items and pre-orderable items, shipment will happen in 2 different phases: available merchandise will be shipped with standard shipping methods. Pre-orderable items will be shipped right after items are available in stock.